Privacy policy

Last updated: March 5, 2024

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1. Introduction

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Alunt Nutrition and Wellness ("we," "our," "us') is committed to protecting your privacy and providing transparency about how we use your personal data and cookies. This Privacy and Cookie Policy outlines our practices for data collection, usage, and cookie management when you visit our website, www.alunt.ca ("the Website"). By using our Website, you consent to the practices described below

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2. Consent

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By using our Website, you consent to the collection, use, and processing of your personal information as described in this Privacy and Cookie Policy.

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3. Withdrawing Your Consent

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You have the right to withdraw your consent at any time. You can do this by:

• Adjusting your cookie preferences in your browser or via the cookie settings on our Website.
• Contact us at aluntfood@outlook.com to request the deletion of your personal information or to opt out of further communication.

Please note that withdrawing consent may impact your ability to access certain features of our Website or services.

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4. Your Rights

You have the following rights regarding your your personal data:

• You may submit a request for access to the data we process about you.
• You may request an overview, in a commonly used format, of the data we process about you.
• You may request correction or deletion of the data if it is incorrect or not or no longer relevant. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
• You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
• You have the right to address a challenge concerning non-compliance with u have the following rights with respect to your personal data
• You may submit a request for access to the data we process about you.
• You may request an overview, in a commonly used format, of the data we process about you.
• You may request correction or deletion of the data if it is incorrect or not or no longer relevant. Where appropriate, the amended information shall be transmitted to third parties having access to the information in question.
• You have the right to withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. You will be informed of the implications of such withdrawal.
• You have the right to address a challenge concerning non-compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) to our organization and, if the issue is not resolved, to the Office of the Privacy Commissioner of Canada.
• We shall give access to personal information in an alternative format to an individual with a sensory disability who has a right of access to personal information under PIPEDA and who requests that it be transmitted in the alternative format if (a) a version of the information already exists in that format; or (b) its conversion into that format is reasonable and necessary in order for the individual to be able to exercise rights.

5. GDPR Compliance

For users in the European Union (EU) and the United Kingdom (UK), we comply with the General Data Protection Regulation (GDPR), ensuring that personal data is handled responsibly and securely.

As we are not required to appoint a Data Protection Officer under the GDPR, we manage data protection internally.

You have the right to withdraw your consent at any time by adjusting your cookie preferences in your browser or by contacting us directly at aluntfood@outlook.com.

Under the GDPR and UK GDPR, you have the following rights regarding your personal data:

• Right to be informed
• Right to Access
• Right to Rectification
• Right to Erasure
• Right to Object
• Right to Withdraw Consent
• Right to restrict processing

For more details on how to exercise these rights, please contact us at aluntfood@outlook.com.

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3. Information We Collect

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We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Demographic Information: Age, gender, dietary preferences, and health-related information relevant to our services.
• Payment Information: Credit card details and billing information for processing payments.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent.

4. How We Collect Information

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We collect personal information through:

• Direct Interactions: When you subscribe to our services or contact us directly, you consent to our use of this data to respond to your inquiries or provide services.
• Form submission: When you voluntarily provide personal information through forms on our Website, you consent to our use of this data to respond to your inquiries or provide services.
• Website Analytics & Tracking – We use Google Analytics and Google Search Console to analyze website traffic, monitor user interactions, and improve our services. These tools help us understand visitor behavior without collecting personally identifiable information. By using our website, you consent to this data collection.

5. Use of Personal Information

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We use your personal information for the following purposes:

• Service Delivery: To provide and manage our personal chef and meal preparation services.
• Communication: To send updates, respond to inquiries, and provide customer support.
• Billing: To process payments and manage billing.
• Personalization: To tailor our services to your preferences and dietary needs.
• Marketing: To inform you about promotions, new services, or events, with your consent.
• Website Analytics & Tracking: To analyze usage and improve our website and services.

6. Disclosure of Personal Information

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We do not sell, trade, or rent your personal information to third parties. However, we may share personal information with trusted third-party service providers who assist us in operating our Website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

We may also disclose personal information if required to do so by law or in response to a valid request by public authorities (e.g., a court or government agency).

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7. Data Security

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We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

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8. Retention of Personal Information

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We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

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9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You can set your browser to refuse cookies, but this may limit some functionalities of our website.

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What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function efficiently and provide insights into user behavior.

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Types of Cookies We Use

We use:

• Necessary Cookies – Essential for the Website to function properly.
• Analytics Cookies – Help us analyze traffic and user interactions (e.g., Google Analytics).

Managing Cookies

You can control cookies through your browser settings, including blocking or deleting them. Note that restricting cookies may affect site functionality.

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Policy Updates

We may update this Cookie Policy and will post revisions on our Website. If significant changes occur, we may notify you.

For any questions, contact us at aluntfood@outlook.com.

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10. Third-Party Links

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Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

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11. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

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12. Contact Us

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For questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: aluntfood@outlook.com

By using our services, you consent to the collection and use of your personal information as described in this Privacy Policy.

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